##name##
There is currently an issue where sending emails to ??@bigpond.com addresses may be unreliable.
The bigpond.com server(s) may be blocking mail from your mail.##client_domain## server (and many others) without returning bounce or fail messages.
Also, some ??@bigpond.com emails are experiencing difficulties when accessed from different networks.
You can check the individual validity/availability of any bigpond.com email your are intending to sent to by checking the email address at https://email-checker.net
Some of these issues are well documented on the internet, and may be related to the fact that bigpond is discontinuing their email service.
I am trying to resolve this issue with bigpond, but so far have been unable to get their co-operation.
Until Bigpond can resolve this issue, I would recommend that, if you are communicating with any ??@bigpond.com customer, you check via other means that they have in fact received your email . . and if they haven't . .
- see if you can encourage them to contact bigpond.com themselves.
- and if possible provide an alternative non-bigpond.com address for you to use.
I apologise for this inconvenience and trust that, with bigpond.com's co-operation, it will be resolved quickly.
Yours sincerely,
Stephen Davey